Thank you for visiting Spirit of Horse
eCards. We hope you enjoy your experience with us. Please let us know
if you have any difficulty or questions using the site. If you get any
error messages, please cut and paste them in an email to us at help@spiritofhorsecards.com so that we might more quickly solve your problem.
You get the message “Invalid email address” when attempting to send a card
Please double-check the address. Also, make sure you have
no spaces in the address – especially at the end of the address. You can
check this by clicking your mouse to insert a cursor in the Recipient's
Email field after the email address - the blinking cursor should be
right up against the end of the address.
Sent Cards not being received or opened
If a recipient says that a card you
sent was never delivered, the first thing to check is whether we received
your request to send the card. You can check this by logging on to
spiritofhorsecards.com
and clicking the CARD HISTORY option in the menu above. (Note you must
log on first or this option will not be visible.)
If the card has been opened you will
see the date and time the card was opened. If the card was not opened,
there are a few things that may have occurred.
Usually, a card is undeliverable
because either the address you gave was incorrect, or there was some
kind of spam filter or other obstruction that prevented delivery of
the eCard email notification. Unfortunately spam filters do often catch
eCard email notifications and we have no control over how a recipients
email filters are set. Also, even if the eCard email notification was
delivered to the recipient's mailbox doesn't mean the recipient will
have seen it! Many mail services include spam filtering facilities which
will file suspect mail in a "quarantine" area, or even simply
delete it.
An eCard email notification your
recipient receives looks like this:
From: Spirit of Horse eCards
To: Recipient email address
Subject: Kim has sent you an eCard from SpiritofHorseCards.com
You have received a Spirit of Horse eCard from Kim.
To view your eCard, click on the following link:
http://spiritofhorsecards.com/v.aspx?A=28720738473&ID1=15403&ID2=150403784
If a sent card didn’t get opened when you review your Card History - please double-check the address
- Common mistakes include:
- entering .net instead of .com
at the end of the address (or vice-versa)
- forgetting to enter .uk or
other international indicator after .com
- entering the letter O instead
of the number zero, or vice-versa
- entering the letter i or lower-case
L instead of the number 1, or vice-versa
- entering "www" at
the beginning of the address - "www" is for websites, not
email addresses!
- Another possibility is that
the e-mail address you entered was incorrect - but was actually the
correct address of someone else altogether!
If there is an error in the address
you typed, and if you use our Address Book facility to store addresses
of people you sent cards to, then please be sure to correct the address
in the Address Book before re-sending a card. To do this, click Address
Book in the menu above and next to the selected address, click Edit
to change the address.
Resending Cards:
It is easy for you to re-send the
card yourself: simply go to the Card History page in our website
(you must log on first if you haven't already); then click Resend
opposite the card in question.
If Resending the card still does
not work – there are some creative options for you to send your card:
- You can send the card via your own
email. Go to your Card History and select to View
a card that was undelivered. Copy and paste the website address
in the top bar of your web browser into a composed email and email your
friend the link with your own personal message. For instance your
email message could look like this:
From: Your email address
To: Recipient email address
Subject: I have sent you an eCard from SpiritofHorseCards.com
Dear Sharissa,
I have sent you a Spirit of Horse eCard.
To view your eCard, click on the following link:
http://spiritofhorsecards.com/v.aspx?A=28720738473&ID1=15403&ID2=150403784
- You can send an eCard to yourself
(to your email address) from yourself - with a greeting in place which
you'd like to send to your friend. Then when you get the notification
of the eCard with the enclosed link, which looks like the above eCard
email notification, you can forward that email link to your friend via
your own email to them - and that way it may be more likely that a Spam
filter will recognize it as from your email address. Please note,
you won’t be able to tell if the cards were opened using this method.
- If you want to resend a greeting
in a card that was undelivered - when in Card History - click View,
and click and drag over your personalized text - you can highlight your
original greeting - and copy and paste it into an eCard to send to yourself
as above.
- On rare occasions, a card will get
a "bug" in it that causes it to not load or send properly.
We would appreciate your sending
us an email about any such
"broken" cards that you encounter. Also, please note that
in order for your cards to be sent on today's date or another date of
your choosing, your computer must be set to the correct current date
Other Nifty Solutions to General Site Problems
If your experience with the site seems buggy, try some of the following solutions:
- Make sure you're running
the most current version of your browser. You will get the best
performance of our site with Internet Explorer 7 if you're using a PC,
and Safari 3.03 if you're using a Macintosh computer. If you're having
trouble with your browser, you might try the Firefox browser. Since
we're using some of the latest technologies on this website, older browsers
may give you some problems. (You can check the version of your browser
by clicking on something that says "About" Internet Explorer/Firefox/Safari,
etc., perhaps on the "Help" menu).
- If you're using a Mac:
go to Apple's
Download Site to download
the most current version of Safari: 3.03 for Mac (make sure you select
the one for Mac since there's also a new Windows version now). The older
versions of Safari have a bug in them that slices up the images on our
website and also seems to affect the ability to preview personal messages
that you compose to your card recipients. If you're using an older version
of Safari, our site will prompt you to download the current Safari.
- If you're using a PC:
go to Microsoft's
Download Site to download
the most current version of Internet Explorer: version 7 (or the Apple
site as noted above to download Safari for Windows).
- Refresh/reload/re-cache
any problematic pages. If you ever have problems with a page (on
any website), RELOAD your page by holding the SHIFT key and clicking
the Refresh/Reload button (an arrow in a circle) at the top of the browser.
If that doesn't work, clear your history. Better yet, empty or clear
your cache. Why? When you download pages from a website, your computer
stores those pages in its own memory "cache" so that it can
access pages faster the next time you go to them. The downside of this
is that you're not necessarily getting the newest or corrected version
of the web page from the site's web server. Reloading or Clearing the
Cache will not affect your bookmarks or favorites in any way -- it will
just force your computer to go directly to the site's web server for
the newest versions of the pages.
- To clear your cache on
a Mac using Safari: click on "Safari" in the top menu
heading while you're in your Safari browser, then click on "Empty
Cache."
- To clear your cache on
a PC using Internet Explorer 7: click on the following in your top
browser menu: Tools | Internet Options | Browsing History Section |
"Delete..." Button | Temporary Internet Files.
- A last resort - clearing
"Cookies." If you have any problem subscribing/making
a payment, we suggest that you clear your browser's cookies. The only
ramification of this is that it will cause you to have to log in again
to any sites that have your password saved. To find out how to clear
cookies on your browser, search
"clearing cookies" in Google.
- Problems logging in after
you've subscribed: You could have a problem logging in after you've
subscribed if:
- You had a typo in your original
subscription email address or password, or in your login attempt. If
your original subscription information had a typo in it, when you try
to login with the correct information, the site will not recognize your
login. We suggest that you check the confirmation email with your login
information that you received when you subscribed, and if there was
a typo in the original, go ahead and login with the typo version, and
then with your current login email and password and your requested new
login email and/or password and we will reset your information for you
and we'll confirm when your account login is reset.
- You/your computer has disabled
the "cookies" function that enables our (or any) website to
remember who you are from page to page as you use the site.
- Recipients receiving two
"card sent" notices from you: You've probably hit the
"Send" button twice. When sending cards, look at the browser's
status bar (usually at the bottom) to see if it's processing your "send"
click before you click again. The first click usually takes a few seconds
to process, so you might think the first click didn't "take"
or forgot that you clicked send already!
If none of the above circumstances
seem to explain the situation, and you've tried re-sending the card
and the recipient still hasn't received it, you may contact us for help.
Thank you, and again, feel free to contact us at help@spiritofhorsecards.com. We will get back to you immediately or within
24 hours.
